Berrett Pest Control: appointment confirmation and return visits

Concept demo. When a customer books, the system confirms the window by SMS. If the tech runs late, the visit is rescheduled, or the window is missed, it texts the customer automatically instead of leaving them waiting in silence. The return visit under the 4-month agreement is scheduled and confirmed the same way, so it cannot fall out of the system. Missed calls get an automatic reply and a log entry.

1. Book an appointment

Fill in a booking the way a customer would. The confirmation text is what the customer receives.

2. Simulate a late, rescheduled, or missed window

Pick a booked appointment and run the scenario. The customer gets a text either way, instead of silence.

3. Return visit under the 4-month agreement

The agreement covers an initial treatment and one additional treatment, and service continues after that until the customer cancels. The return visit is scheduled and confirmed by SMS when the first treatment is booked, so it cannot fall out of the system unnoticed.

TreatmentWindowStatus
Treatment 1: initial treatmentAnatoly N. · Tomorrow, 9:00–11:00 AMConfirmed
Treatment 2: return visitNot yet scheduledNot scheduled

4. Office board

Every booking, confirmation, late notice, missed window, return visit, and missed call in one place, with whether it was followed up.

CustomerService / windowStatusFollow-up
Truett M.Rodent control · Fri 1:00–3:00 PMConfirmedSMS sent
Anatoly N.General pest treatment · Tomorrow 9:00–11:00 AMConfirmedSMS sent