# Berrett Pest Control — Research Report ## The business and what it does Berrett Pest Control (also operating as Berrett Home Services) provides pest control services in the Denver area, including general pest, rodent control, wasp and rodent work, and WDO inspection reports for real estate closings. Family-owned and operated since 1999, the company reports servicing over 250,000 homes across three states. Contact and location details: Website: https://berretthomeservices.com/denver-colorado/pest-control/ Email: info@berrettpestdenver.com Phone: (303) 400-0410 Addresses: 2171 S Trenton Way Ste 215, Denver, CO 80231; 7770 E Iliff Ave Ste G, Denver, CO 80231 Hours: Monday through Saturday, 6:30 AM to 6:00 PM The business operates on a recurring service model. The company website outlines a four-month agreement covering an initial treatment and one additional treatment. Service continues automatically after this period until the customer cancels, with in-between treatments available on request. Booking occurs via phone or site form, with no online instant confirmation visible on the Denver page. The company advertises same-day service if customers call by 2:00 PM. Reputation metrics are strong. A November 2026 evaluation shows 7,714 reviews averaging 4.8 stars on Birdeye. A separate October 2026 data pull shows 6,395 Google reviews at 4.8 stars. ## The issue Despite strong overall ratings for pest treatment, recent customer feedback reveals a breakdown in scheduling, return-visit follow-through, and communication. The company itself has admitted to customers that its system drops return visits. The following reviews from Angi in August 2026 highlight the exact failure points: "Don't show up to appointments. Horrible communication. Problem not solved after multiple follow ups." (Anatoly N., August 2026) "They scheduled the same guy. Then cancelled when they realized and did not inform they were cancelling." (Truett M., August 2026) "I called Berrett to cancel... they told me they could not let me out of my initial 4-month contract... plus they admitted they were having problems with their 'system' to get return visits scheduled properly." (Unnamed customer, August 2026) An undated Birdeye review reinforces this pattern: "After the initial inspection, quote and upfront payment, they didn't show up for scheduled appointments, showed up without appointments, failed to take care of the mice, and stopped following up despite failing to do their job. $400 down the drain." ## Why it matters A pest control business built on a recurring model lives or dies on the return visit being scheduled and kept. The positive reviews (over 7,700 on Birdeye and over 6,300 on Google) indicate the physical pest treatments are effective. The core problem is operational. This scheduling failure is recent and repeated, with at least three distinct occurrences documented in August 2026 alone. When a return visit is dropped or a cancellation is not communicated, the customer experiences a lapse in service. For Berrett Pest Control, a dropped return visit directly translates to a renewal at risk. Left unaddressed, these system gaps generate public negative reviews and cost the business long-term contracts. ## The proposed solution The proposed solution is an automated SMS confirmation, return-visit scheduling, and missed-call recovery system designed to close the communication gap and secure recurring appointments. What the system does: Sends an automated SMS confirming the appointment window when a customer books. Texts the customer automatically if a technician is running late, is rescheduled, or if the appointment window is missed, preventing the customer from waiting in silence. Schedules and confirms the critical return visits under the recurring plan using the same automated SMS workflow, ensuring follow-ups cannot fall out of the system unnoticed. Replies automatically via SMS to any call the office misses and writes the event to a simple log. Provides office staff with clear visibility into every missed call and tracks whether it was followed up. What the system does not do: Does not overhaul the current dispatch process. Does not replace the existing CRM. Does not change pricing or contract structures. Does not alter any pest treatment methods or field operations. ## Scope, price, and terms Price: $900 to $1,500 fixed fee. Terms: 35/40/25 milestone structure (35% kickoff, 40% working demo accepted, 25% final delivery). Intellectual property: IP transfers to Berrett Pest Control upon final payment. Ongoing support: Optional $300 per month retainer upsell. ## Unknowns What is the current booking and scheduling tool used by the office? What is the average weekly appointment volume? How are return visits currently scheduled and tracked internally? Who owns and manages the existing scheduling system? Is the 2:00 PM same-day service promise actually being met in the field?