Concept demo. When a customer books, the system confirms the window by SMS. If the tech runs late or the window is missed, it texts the customer automatically instead of leaving them waiting in silence. Missed calls get an automatic reply and a log entry, so nothing falls out of the process unnoticed.
Fill in a booking the way a customer would. The confirmation text is what the customer receives.
Logged to the office board below as Confirmed.
Pick a booked appointment and run the scenario. The customer gets a text either way, instead of silence.
Logged to the office board below.
Every booking, confirmation, late notice, missed window, and missed call in one place, with whether it was followed up.
| Customer | Service / window | Status | Follow-up |
|---|---|---|---|
| Sandra Marrufo | Air duct cleaning · Fri 1:00–3:00 PM | Confirmed | SMS sent |
| Kate Eitelman | Free evaluation · Tomorrow 9:00–11:00 AM | Confirmed | SMS sent |